What does available for backorder mean?

Backorder means that we are still able to source these products for you, however they are currently not in stock. You will see when a product is available on backorder in the product description. We will contact you as soon as possible after you have placed your order to let you know the backorder timeframe.

What if I need separate deliveries for my order?

If you wish to have two deliveries for your order, a second delivery fee will be charged. Items will only be sent once the second delivery payment is received.

How long will my delivery take?

Along the east coast of Australia, delivery can be up to 3 days from the date of dispatch.

For Perth, WA Country, SA Country, QLD Country, Northern Territory and Tasmania, please allow up to 12 delivery days from dispatch.

What forms of payment are accepted?

Payment is accepted through direct transfer and PayPal only.

When will my order be dispatched?

Your order aims to be dispatched within 24 hours of confirmation of received payment. If this is not possible, I will endeavour to contact you via the contact details you provided to keep you informed.

Will I receive confirmation of my order?

Shortly after placing your order you will receive an order confirmation email. Your order confirmation email should be found in your primary email inbox. If not, please check your spam or junk folder. I would love to keep in touch and Party Ideas in a Box is definitely not spam, so please let your email know this!

If paying by Paypal you will receive a separate email from Paypal to confirm your order. Please review your order details carefully to ensure your details are correct. Contact Customer Service immediately if you need to make changes to your order.

How do I provide feedback?

Feel free to provide feedback or queries about any of the products or services via email by completing our Contact Us form. I endeavour to return your query within 24 hours.

What currency is used?

All pricing is in Australian Dollars and is inclusive of GST.